Fairplace speeds up order processing with Whatbox

“Whatbox is a simple, efficient solution that made a huge difference. Now, our team is happy, our picking and packing is smooth, and we’re saving time and money.”
– Christophe Toye, Owner of Fairplace
Fairplace, a Belgian webshop specializing in sustainable toys, experienced significant growth, especially during the pandemic. This growth, coupled with a move to a new warehouse in Kortrijk, presented logistical challenges in order processing.
“The bigger space led to some unexpected problems,” explains Christophe, Owner of Fairplace. “Picking and packing orders became a nightmare. Products were spread across 3 rooms, and we had way too many different box sizes. It took ages to find the right one!”
To address these challenges, Fairplace partnered with JLM Collective, who implemented Whatbox, a simple yet effective software solution.
“Whatbox is a game-changer!” says Christophe. “It integrates with our barcode scanner. All our temporary employees have to do is scan a product, and Whatbox displays the exact box size they need. It’s perfect – no complicated logins or extra steps involved.“
The impact on efficiency has been remarkable. “During the busy holiday season of 2024, our order processing time halved,” Christophe reports. “Each employee went from processing 10 orders an hour to a whopping 20! That’s a 50% time saving, thanks to Whatbox.”
Beyond speed, Whatbox also provided valuable insights into box usage. “It gave us a clear picture of our box usage,” Christophe explains. “We realized we were using way too many sizes, so we optimized it and cancelled 1 out of 3 – more efficient and cost-effective in the long run.”
The support provided by the Whatbox team has also been exceptional. “If we ever have a question about Whatbox, a quick message on WhatsApp gets us an answer from their team within the hour,” says Christophe.
In conclusion, Whatbox has proven to be an invaluable asset for Fairplace. “Whatbox is a simple, efficient solution that made a huge difference,” Christophe summarizes. “Now, our team is happy, our picking and packing is smooth, and we’re saving time and money – thanks to Whatbox!”
Curious to know more or want to explore if we can help you?